SELECT Surveys By Category
| CATEGORY / REPORT | SURVEY DESCRIPTION / TARGET |
| Call Centres | People who can work effectively with customers via telephone to produce results for in-bound service, in-bound sales and outbound sales roles. Some of these surveys can also be combined . |
| In-bound Sales | In-bound sales only |
| Out-bound Sales | Out-bound sales only |
| Sales Combo | In-bound and out-bound sales |
| In-bound Service | In-bound service |
| In-bound Combo | In-bound service and in-bound sales |
| Call Centre Suite | Staffing Call Centre Suite – call centre survey to assist in determining fit for various roles - In-bound service, in-bound sales, outbound sales and help desk roles. |
| Customer Service | People who serve the customer with a positive service attitude in roles like customer service representative, order clerks or client service representative. |
| Retail | |
| Retail Manager | People who will be store managers in small format stores or department managers in large retail and can manage associates and serve and sell. A retail math module can be added. |
| Clerk/Cashier | People who enjoy serving others in a retail store in positions where active selling is not required. Basic math module can be added. |
| Sales Associates | People who enjoy selling and dealing with customers in a retail store. For positions in which active selling is required and customer loyalty is desired. Basic math can be added. |
| Retail Combo | A comprehensive retail survey to assist in determining fit for either a retail cashier or retail sales associate role. |
| Retail Banking | This suite has been validated for use with people who work both in traditional, stand-alone branches and in-store branches that offer a sales-oriented, cross-functional approach to service and sales with customers. |
| Branch Managers | Appropriate for those managers who manage the daily operations of the branch and who are also required to promote customer services |
| Service Associates | Designed for service only positions, such as Tellers, and is an adapted version of our SELECT for Customer Service, |
| Sales associates | appropriate for those associates who not only handle daily customer transactions, but who are responsible for selling retail banking services |
| Associates combo | Combines the services and sales associates survey |
| In-store banking sales associates | Used to improve hiring process for associates who work as a sales associate within an in-store banking environment |
| Banking sales combo | Combines the retail banking sales survey and the in-store banking sales survey |
| Category/Report | Survey Description/Target |
| Administration | People who can be productive and cooperative in office administrative roles such as administrative assistants, secretaries, other office support personnel and temporaries. |
| Admin Support | General Administrative support |
| Receptionists | For people who are socially engaging and enjoy servicing the needs of a customer. |
| Personal Service | For people who will be positive service providers in such roles as hair stylist, barber, cosmetologist, and salon service provider. |
| Convenience Stores | |
| Associates | People who serve the customer in convenience stores, gas stations. A basic math module can be added. |
| Store Managers | People who will manage a small team of associates to serve and sell to customers in convenience stores and gas stations. A retail math module can be added. |
| Production/Distribution | |
| Production/Distribution | People who can be cooperative and productive in manufacturing and distribution roles such as manufacturing, assembly team members, operators, drivers and warehouse personnel. |
| Staffing/Light industrial Combo | A comprehensive survey to assist in determining fit for four roles - office/administrative, receptionist/personal services, customer service or light industrial role. |
| Leasing Agents | People who will be positive service providers and be able to influence people to lease or rent apartments in their complexes. Basic math geared to leasing role can be added. |
| Healthcare | People who can work directly with or around patients displaying and empathetic, service-oriented attitude while providing superior care in roles such as nurse, nurse’s aide, technician, transporter and admitting office personnel. |
| Hospitality | For people who serve as wait staff or hosts with a positive and engaging service attitude in restaurants, hotels and other hospitality positions. |
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